Payment
What payment methods do you support？
What payment methods do you support？
Our online store in the US supports PayPal, credit/debit card issued by Diners Club, Discover, Master Card, Visa, and American Express. We also accept REViMUS Gift Cards.
Is your payment system secure?
Is your payment system secure?
To make the payments at our online store safe and secure enough, we have adopted the lastest payment encryption technology. At the same time, our website has applied the SSL(encryption link) to avoid any information leakage.
What currency are prices Displayed in?
What currency are prices Displayed in?
Our products are priced in USD. But our store will automatically convert the price to your local currency.
The default pricing on our site is in USD and the conversion rate depends on your issuing credit card company used on the transaction. The site will default US Dollars on the checkout page.
*If you pay in a currency that’s different from the designated currency of your payment method, your provider or third-party payment processor may apply a currency conversion rate or fees to your payment.Â
Contact your provider (for example, your credit or bank card issuer) for information on what fees may apply, since they’re not controlled by REViMUS.
Ordering
I didn't receive my Confirmation Email. What do I do?
I didn't receive my Confirmation Email. What do I do?
Oh no! You can’t locate your confirmation email? Our confirmation emails are sent a few minutes after you have placed an order with us. If you haven’t received it, please make sure to check your spam and junk folders just in case! If you are still unable to locate your confirmation email, please reach out to our support team for further assistance.
How long does it take to prepare an order?
How long does it take to prepare an order?
Please allow 1-3 business days for your order to be processed.
Do I get a receipt for my order?
Do I get a receipt for my order?
You will be sent a receipt for your order by email after payment is made. You will also receive a confirmation email with a tracking number once your item has been shipped.
If you do not receive an email from REViMUS within hours of placing your order and it’s not in your Spam folder, the email address on file is most likely spelled incorrectly.
Please contact our Customer Service via email at support@revimus.com for assistance.
How can I change or cancel my order?
How can I change or cancel my order?
To change or cancel an order, please contact us immediately at support@revimus.com. Be sure to include your order number and a message indicating the change(s) that are needed.
We can change an order if the order has not been processed yet.
Please note that orders may process within 12 hours, so be sure to notify us as soon as possible.
Where can I find my order number?
Where can I find my order number?
You can find your order number and other order information by logging into your account (If you have registered an account). You can also check the order confirmation email.
Shipping & Returns
Do you ship worldwide?
Do you ship worldwide?
We ship to most countries worldwide.
However, due to some postal problems, we can’t deliver a shipment to the military area and some small countries.
What are your shipping estimates?
What are your shipping estimates?
All orders shipped throughout the United States are Tracked and Insured with an average Transit Time of 3 - 10 Business Days.
While most orders arrive earlier than expected, this largely depends on the traffic and cut-downs your county is experiencing due to COVID-19 complications or high demand.
For all other international orders or orders placed via economy shipping, please reference our Shipping Policy page.Â
If you have any additional questions regarding your package or our excellent service, please contact our dedicated Quality Assurance team at support@revimus.com
Please be aware that these time frames are estimates and may change due to sudden global events that influence delivery times. These transit times do not include our estimated 1-3 business day quality check and processing times.
What are your shipping rates?
What are your shipping rates?
We provide free worldwide shipping for most orders above $53.99 (For remote areas like Hawaii, we may charge additional shipping fees.)
Orders below this amount will be charged shipping as follows:
Standard shipping---$7.99 USD
Express shipping--$19.99 USD
*For more details, please see our shipping policy.
How can I track my order?
How can I track my order?
Once your order is shipped, you will receive a confirmation email with a tracking number.
*If you’ve just received a shipment notification, please allow 1 to 3 business days for the tracking information to be updated in the courier's system.
If you are unable to track your order or have any other difficulties/concerns, please contact our support team at support@revimus.com and we will respond as quickly as possible.
Most emails are answered within 1 business day.
Do you offer returns?
Do you offer returns?
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
Certain types of items cannot be returned, like custom products, gift cards. Please get in touch if you have questions or concerns about your specific item.Â
*Click here for return policy
What is your Refund Policy?
What is your Refund Policy?
We accept returns for items that are defective upon arrival. Please reference our Returns & Refunds Policy for further details. If your order falls out of this criteria, kindly contact our Quality Assurance team at support@revimus.com.